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Cancelation Policy

Your appointments are very important to us and they are reserved especially for you. We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be canceled at least 24 hours in advance.

 

When a guest does not show up for a scheduled appointment, another guest loses an opportunity to be seen. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment. Our team wants to be available for your needs and the needs of all our guests. Due to circumstances, we will have to enforce a policy of charging for no-show appointments, and those appointments not canceled within 24 hours.

 

Appointments canceled less than 24 hours in advance and no-show appointments will result in a charge equal to 50% of the reserved service amount.  If you have a package, there will be a deduction to the package.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keep our Serenity team members schedules filled, thus better-serving everyone.

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Booking with Gift Cards

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Our booking system at this time does not allow clients to book and pay for your appointment online with a gift card.  Please call our office to book and we will take your gift card over the phone or when you come in for your appointment.  We hope in the future to add this feature!  Thank you! 

​© 2020 by Serenity on the Square.

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